Support
We usually reply within two business days.
Email us at [email protected]. If your question is about your notes or data, include the app ID from Settings so we can find them.
How the gates work
When do my apps lock?
Twice a day, at your morning and night gate times (7:00 AM and 9:00 PM unless you changed them). Your chosen apps stay locked until you open Grateful Gate and complete that gate.
How do I unlock them?
In the morning, open the envelope and read the note. Your apps unlock after a few seconds. At night, write one thing you’re grateful for and send or save it. Either way, your apps stay open until the next gate.
I missed last night’s note.
No problem. The next morning, you’ll write last night’s note first, then open your note for the day.
How do I change my gate times or blocked apps?
Open Grateful Gate, tap the gear in the top right, and change them in Settings.
My apps aren’t locking.
Check that Screen Time is on (Settings → Screen Time) and that Grateful Gate still has access (Settings → Screen Time → Apps With Screen Time Access). Make sure your subscription is active, then re-select your apps in Grateful Gate’s Settings.
Notes
Who reads my note?
If you share it, your note is reviewed first and then delivered to other people using Grateful Gate, signed the way you chose, like “someone from Toronto” or just “someone”. Your name is never attached. If you keep it private, it stays on your phone.
Why does my note say “Not shared”?
Notes that include personal details, links, or anything outside our guidelines aren’t shared. It’s still saved for you, and it still unlocked your apps.
A note I received bothered me.
Tap the flag on the note to report it or to stop seeing notes from that writer. Reported notes are hidden and reviewed again.
Subscription
How do I cancel?
On your iPhone, go to Settings → your name → Subscriptions → Grateful Gate. Cancel at least 24 hours before your trial or renewal date to avoid being charged. Deleting the app doesn’t cancel your subscription.
I already paid but the app asks me to subscribe.
Tap Restore on the subscription screen, or in Settings. Make sure you’re signed in with the same Apple ID you used to subscribe.
Can I get a refund?
Refunds are handled by Apple. You can request one at reportaproblem.apple.com.
Your data
How do I delete my data?
Use “Delete my data” in Settings, or email us with the app ID from Settings. We’ll delete everything linked to it, including your shared notes, within 30 days. See our Privacy Policy for details.